Privacy Policy

Last updated: 01 March 2026

1. Introduction

This Privacy Policy explains how Little Legends Play Hub collects, uses, and protects personal information for people who browse https://www.littlelegendsplayhub.com/, make a booking, or visit our indoor play centre in Barry. We follow the UK General Data Protection Regulation, the Data Protection Act 2018, and any other applicable privacy laws.

2. Who we are

• Trading name: Little Legends Play Hub

• Registered trading address: Esplanade Building, 3 to 10 Friars Road, Barry, CF62 5TJ, United Kingdom

• Contact email: Littlelegendsph@outlook.com

• Contact telephone: phone number listed on the website

3. Personal data we collect

We may collect the following information:

• Identity and contact details for children and their guardians when you create an account, place a booking, or message us.

• Booking and transaction details such as chosen sessions, attendee numbers, package selections, dietary notes, and payment confirmations.

• Communications you send to us via website forms, email, social media, or by phone.

• Marketing and photography preferences where you give consent.

• Website usage data, including device information, IP address, and pages visited, gathered through cookies or similar tools.

• Medical or allergy notes that you choose to provide so we can keep the play hub safe.

4. How we use personal data

We use the data we collect to:

• Manage bookings, take payment, and send confirmations or reminders.

• Provide safe play sessions and parties, including emergency contact procedures.

• Respond to enquiries, complaints, or incident reports.

• Send service messages, policy updates, and feedback surveys.

• Deliver marketing updates when you have opted in.

• Improve our website and in venue experience through analytics.

• Meet our legal obligations relating to safety, accounting, and incident recording.

5. Legal bases for processing

Depending on the activity we rely on one or more of these legal bases:

• Performance of a contract when we process bookings.

• Legitimate interests such as maintaining site security or improving services.

• Legal obligations for safety, accounting, or safeguarding records.

• Consent, for example when sending newsletters or recording optional health information.

6. Sharing information

We only share data with trusted partners that help us operate, such as:

• Website and booking providers that host https://www.littlelegendsplayhub.com/.

• Payment processors that handle card transactions.

• Email or SMS platforms used for confirmations and reminders.

• IT and security suppliers who support our systems.

Every partner must keep your information secure and only use it for the agreed purpose. We never sell personal information.

7. International transfers

Some partners may process information outside the UK or European Economic Area. When that happens we rely on safeguards such as UK approved Standard Contractual Clauses or other recognised protections.

8. Data retention

• Booking and transaction records are kept for up to seven years for accounting and legal reasons.

• Incident, accident, and safeguarding reports are stored for the period required by law.

• Marketing preferences are kept until you unsubscribe or we refresh our mailing list.

• Website analytics data is stored in aggregated or anonymised form wherever possible.

We delete or anonymise data when it is no longer needed.

9. Security

We use technical and organisational measures to keep information safe, including encrypted payment pages, restricted staff access, regular staff training, and supplier audits.

10. Children

All bookings are made by adults. We collect only the child information that is essential for safety and guardians can update or request removal of those details at any time.

11. Your rights

You can request access to your data, ask us to correct or delete it, restrict or object to certain processing, and request a copy for portability. You may withdraw marketing consent at any time by using the unsubscribe link or emailing us. If you have concerns please contact us first. You also have the right to complain to the Information Commissioners Office at www.ico.org.uk.

12. Contact

Please email Littlelegendsph@outlook.com or write to Data Protection, Little Legends Play Hub, Esplanade Building, 3 to 10 Friars Road, Barry, CF62 5TJ, United Kingdom.

13. Updates

We may update this notice when the law or our services change. The newest version will always appear on our website with the revised date above.